Service Challenges (Synchronous E-Learning)

The Service Challenges, WSQ Custom:r Experience TSC framework supports the retail and service Industry businesses. The module has been designed for participants to develop skills, knowledge and attitudes required to manage and mitigate service challenges and feedback from customers. It also provides service professional to respond effectively in challenging service situations. Service professionals are encouraged to demonstrate positive verbal and non-verbal communication skills during interaction with customers and when identifying issues leading to the service challenges. This module will give the information needed to respond to challenging escalate unresolved service challenges. 

PROGAMME DURATION

Training : 14 Hours, Assessment : 2 Hours, Total: 16 Hours

MODE OF DELIVERY

SYNCHRONOUS E – LEARNING: 15.33 Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)