Service Planning & Implementation (Synchronous E-learning)

The overall course objective of this module is to prepare participants of NATC private education institution to recognise the role that one plays in the service value chain, by utilising organisational service operations resources and communicate effectively in the team, so as to escalate and follow up with action on the service performance issues that affect the organisation’s service standards for improvement a service excellence

PROGAMME DURATION

Training : 14 Hours, Assessment : 2 Hours, Total: 16 Hours

MODE OF DELIVERY

SYNCHRONOUS E – LEARNING: 16 Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)